Shipping & Returns
Subscription policy
Shipping Policy
Express shipping is Next Day Air, 2nd Day Air, 3 Day Select and other overnight or express shipping services that may have been requested by you. Ground shipping is not refunded unless our shipping department was at fault and your order arrived damaged.
Time is of the essence. If you receive your order and notice the order is damaged you must contact us within 48 hours for an exchange. No exchanges or returns will be accepted after 48 hours.
Return & Exchange Policy
We want you to feel comfortable trying us out. For any reason, if you are not satisfied with our coffee, we will offer a full refund on your first order. No questions asked, and no need to return anything.
All refunds will be provided as a credit to the credit card used at the time of purchase within five (5) business days upon receipt of the returned merchandise.
If it is NOT your first order with us: Returned coffee is not accepted as it is a perishable item, unless there was an issue such as a damaged delivery. Any express shipping where applicable is not refunded.
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Subscription Policy
Continuous Subscriptions. WHEN YOU PURCHASE A SUBSCRIPTION, YOU ACKNOWLEDGE AND AGREE THAT (A) OUR THIRD PARTY PAYMENT PROCESSOR IS AUTHORIZED TO CHARGE YOU ON A REGULAR AND ONGOING BASIS FOR YOUR SUBSCRIPTION (IN ADDITION TO ANY APPLICABLE TAXES AND OTHER CHARGES) FOR AS LONG AS YOUR SUBSCRIPTION CONTINUES, AND (B) YOUR SUBSCRIPTION IS CONTINUOUS UNTIL YOU CANCEL IT OR WE SUSPEND OR STOP PROVIDING ACCESS TO OUR SERVICES OR PRODUCTS IN ACCORDANCE WITH THESE TERMS. DELIVERY FREQUENCY AND CORRESPONDING CHARGES UNDER YOUR SUBSCRIPTION IS DETERMINED BY THE DELIVERY FREQUENCY YOU CHOSE FOR YOUR SUBSCRIPTION. YOU MAY PUT YOUR SUBSCRIPTION ON HOLD, CHANGE YOUR DELIVERY DATE(S), OR SKIP SUBSCRIPTION DELIVERIES AS OFTEN AS YOU'D LIKE BY MANAGING YOUR SUBSCRIPTION THROUGH THE SUBSCRIPTION CENTER TAB OF YOUR HOLYDUCKCOFFEE ACCOUNT DASHBOARD.
Cancellation Policy. YOU MAY CANCEL YOUR SUBSCRIPTION AT ANY TIME THROUGH THE SUBSCRIPTION SECTION OF YOUR ACCOUNT DASHBOARD OR BY CALLING US AT 810-869-7933 SUBSCRIPTIONS MUST BE CANCELLED SIX DAYS BEFORE THAT SUBSCRIPTION’S ESTIMATED SHIPPING DATE IN ORDER TO AVOID RECEIVING AND BEING CHARGED FOR THAT DELIVERY. SUBSCRIPTION CANCELLATIONS PLACED LESS THAN SIX DAYS FROM THAT SUBSCRIPTION’S NEXT ESTIMATED SHIPPING DATE WILL NOT TAKE EFFECT UNTIL THE FOLLOWING SCHEDULED SUBSCRIPTION DELIVERY. YOU WILL BE RESPONSIBLE FOR ALL CHARGES (INCLUDING ANY APPLICABLE TAXES AND OTHER CHARGES) INCURRED WITH RESPECT TO ANY SUBSCRIPTION ORDER PROCESSED AND DELIVERED PRIOR TO THE CANCELLATION OF YOUR SUBSCRIPTION.
In the event you cancel your Subscription, please note that we may still send you promotional communications about HOLYDUCKCOFFEE, unless you opt out of receiving those communications by following the unsubscribe instructions provided therein or updating your email preferences in the Account Settings tab of your HOLYDUCKCOFFEE Account.